Freezing, pixelating, loss of sound, DVR losing half an episode, lions, tigers, bears, oh my!

analyst Chris.18156 has entered room

Hello James_, Thank you for contacting Comcast Live Chat Support. My name is Chris.18156. Please give me one moment to review your information.

I would be happy to assist you today.

And I am happy to be assisted

You aren't in Canada, by chance?

I am actually.  Near Toronto.

Dang... I'm 0/2 playing the tech support lottery. I'm trying to have a supervisor come out and inspect a cable service that hasn't worked right in two years. However, as I was told just a second ago, Canadian support doesn't have the same access as US support

But last night, I could book a supervisor. It's all so confusing

What do you recommend I do?

See, I want a supervisor, because the third party contractors lie to me.

I can write on the work order that this has been an ongoing problem and a supervisor is requested.

May I please have the last four digits of the Social Security Number on the account?

xxxx

Thank you.

Now, since it's become an unfortunate tradition to contact comcast support every two to three months to fix the same problem, what is the likelyhood that supervisor will actually show up? The problem I'm having is that every time I request anything, and I've requested this before, they either don't bring the right equipment, and.or I've never received said supervisor

Has the DVR been replaced before, and you have the same problem?

About 4-5 times

Each one has been swapped at least twice... I think one of them three times

I'd suspect it to be a weak signal issue... but the contractors who showed up two times ago informed me that my signal was unusually strong.

Of course they deduced this by standing in my back yard behind a tree and smoking

Does this sound alright then?  repeat TC, many reception problems, dvr swapped multiple times, do not send contract tech, send supervisor tech.

That sounds great, yes

Please confirm the phone number you would liek the technician to call.

Please excuse my typo.

xxx-xxx-xxxx

The next available time I have to send a technician is Friday at 8am-12pm.  Do you want that appointment?

May I ask why you can book me a supervisor, but the tech I spoke to before you couldn't?

I work mornings, is there something in the afternoon in the next few weeks?

I can request a supervisor come out, but I can not guarantee that one will come.  I wrote the comments to be as serious as I can make it.  Yes we do appreciate you as a customer, and I will do what I can for you.

I have 2pm-6pm open for Friday, will that work?

I hear that. I know you aren't responsible for the mess that is Comcast

Yeah, I should be back in that window

The appointment has been booked.

I appreciate it.

I have one question James.

Ok

Is xxx-xxx-xxxx an old number?  I can change it to xxx-xxx-xxxx on your account if it is.

I've never seen that number... ever

Why would that be on my account?

I will make the correction right now.

I mean I've had the same number forever... and have been a customer for two years or so

The fact that there's a number I've never seen on my account is troubling

I have corrected the number.

Right, thanks... what would cause the wrong number to be there?

Another agent must have entered the wrong number.

Should I be concerned? Would comcast have ever attempted to contact me via that number with potentially compromising information?

Comcast would not call and give out information.  We confirm the account holder is who we are speaking to if an agent ever does need to call.

Alright, thanks for your help.

Is there anything else I can assist you with?

No sir

Thank you for contacting Comcast! We appreciate your business!

If you need assistance in the future, please do not hesitate to contact us through Live Chat or E-Mail (available 24 hours a day, 7 days a week). Comcast also offers excellent FAQ and Help forums located at www.comcast.net to help you reach a resolution independently.

Have a great day.

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analyst Chris.18156 has left room






Stay tuned for Friday's exciting conclusion of Dealing with Comcast!



WDF's prediction: No supervisor... third party contractor steals my nintendo.