So here I am in my new apartment.  I moved in on June 28th.  I had TW Cable internet and tv at the previous apartment, but had them switch it to the new address when I moved.  Basically it was a change of address on the account.  Apparently TW can't even trust their installation gimps, so I was required to return the (almost brand new) equipment from the old place to a TW office and the install gimp would supply new stuff.  Okay fine.  The gimp installed everything fine on the 28th.  Everything worked just peachy.

Fast forward 16 days to Tuesday morning.  All of a sudden both the internet and cable tv both go out.  I just assume it is something temporary and go about my business for an hour or so.  After noticing that everything is still MIA, I decide to call TW and find out WTF is up.  Daniel (aka TW rep #1) eventually tells me that a voluntary disconnect was scheduled on July 5th for service to be cut on July 14th.  Then, for reasons still unknown, it was rescheduled from the 14th to the 15th.  A disconnect is the act of physically severing the coaxial cable and not a flip of a switch.  Daniel seems to think the previous tennant scheduled the voluntary disconnect, but that seems odd since that person moved out at least 4 weeks before the disconnect was originally scheduled.  I just want my shit working, so I pretend everything makes sense and feel reassured when Daniel (supposedly) schedules someone to come out later in the day.  The phone number tied to my TW account happens to be my vonage number (and obviously that won't work without intarwebs) so I give him my cell number for someone to contact me when a tech is coming out.  Hours later I still haven't heard anything from anyone.  It is going on 3pm (and the damn All Star game comes on in 2 hours) so I call TW.

TW rep #2 (I didn't catch her name) has me go through the whole story again.  Let's say I live at 2055 Chingadero St Apt A, Fountain Valley CA 92708.  Rep #2 tells me that they actually terminated service to the wrong address.  Apparently TW was supposed to disconnect 2056 Chingadero St Apt B.  So, not only did the tech get the wrong apartment number, but he was across the street in a completely different complex.  Rep #2 apologizes numerous times and tells me a tech will call me between now and 7pm to fix the problem.  Also, I am told my problem has been elevated to some sort of supervisor status.  She also tells me that they can probably restore service without entering the apartment.  I ask what number she will call and have to explain the whole vonage deal and give her my cell number.  I wait around until about 5:30 and finally give up, because... you know, I want to see the All Star game.  So I go to a friend's house to watch the game and wait for a call from TW.  Surprise!  7pm rolls around and still no contact.  I go on watching the game (and watching and watching).  Finally the game ends (go AL) and I go home only to find that I still don't have tv or intarwebs

 Now it is about 11:30pm so I think to myself, "self, you should call those clowns and see WTF is going on."  Thomas (rep #3) has to be retold the whole story.  He finally understands what is going on when I give him the "issue number" that I got from rep #2.  Thomas tells me the previous rep scheduled a tech call for July 22nd (a whole week away).  I tell him I was never informed of this.  He cancels out that appointment and says the earliest is July 17th (two days away).  Thomas tells me that everything "looks good" on his end and has me do the modem and box power cycle.  I tell him the shit still ain't working.  Thomas then tells me that "Jean" is going to call me in 10 minutes when she gets off another important call.

Apparently "Jean" is a supervisor.  30 minutes go by (now it is past midnight) and "Jean" still hasn't called, so I call TW again.  Enter David (rep #4).  I ask David if this is the Ontario (California, not Canada) center.  He says it is.  I ask if there is a Thomas there.  David says he isn't sure and asks what this is about.  I explain the whole gawd damned story again and how I was waiting for a call from "Jean."  He puts me on hold where I wait for a few minutes.  Now I get an incoming call on my cell from a 909 number (which Ontario is a part of) and answer.  I miss the woman's name while trying to switch speakerphone off, but I confirm it is Jean (rep #5).  Jean comes off quite rude and says she was told I wanted to speak with her.  I tell her about my conversation with Thomas and how he said she was supposed to be calling me with information.  I basically end up explaining the whole shituation to her.  She won't confirm or deny the mistaken address part, but tells me the 17th (two days away) is the earliest appointment.  Jean also tells me someone *might* be able to come tomorrow (the 16th) and that I will be reached on my cell phone.

I don't know what else to do.  Everytime I talk to someone new, I have to explain everything all over again and it seems progress is being made.  In the end, though, I find out during the me next conversation that nothing is really going anywhere.  Oh, but I am being refunded my whole $3/day or whatever for when the service is out.  Yeah, that generous offer really makes me feel all warm and fuzzy inside.

Friend has them.  And yes, they blow. Every time there's a problem, they take forever to fix it.  Meanwhile her internets are down, yet she still has to pay for the time she can't connect because of their screwup.

It probably won't accomplish anything and it's probably illegal everywhere, but you could ask Whut for one of his signature giant turds and mail it to them in a small colorful shoebox, with a ribbon for a bow.  I'm just saying.

I've had TW Cable for many years in So Cal and I've been pretty impressed.

Every time there's an outage, Oh wait I haven't had one. I move around a lot so I always have the latest modem, and the pricing tiers for TV are right on par with everyone else (so, expensive as shit, but not more than the next dick monopoly.)

Just go into the nearest TW office. Phones are stupid. Talk to a human
And demand a human supervisor. THey can probably do it.

 

Anyone else surprised that Cantrip has friends?? And female ones at that??

Although I do agree with his giant poo suggestion.

Wow... it's monkey...

Yay.

In summary :

I moved into this apartment.

16 days later, the cable TV and internet got shut off.

I called a bunch of idiots at the cable company and explained they shut off service to the wrong apartment.

Now, I can't download porn.

I don't know what to do.